By working together across discipline guided by the values of AHL, the AHL Teams have many achievements to celebrate and take pride in. One of the greatest achievements was the transformation of the Lodge to empower PWD to live well, with full support from the family members and partners in the community. Overall satisfaction on care and services gathered from family members showed an upward trends from 86.2% in 2015, 97.7% in 2016 and 100% in 2017. Staff, Care Plan, Care Delivery and Environment received overall satisfaction of more than 90%. In addition, many compliments were received for the care delivered by our nursing staff. A total of 155 compliments received in 2017. Up to end of May 2018, 72 has been receives this far.
Our tested ground up models have also been shared internationally and winning awards Internationally, a testimony of quality care and services we provide for PWD.
By caring for staff and creating a positive work & learning environment for our staff, enabling them to become multi-skilled professionals and specialists in the field and deliver the best possible care for our residents, we have co-created many possibilities. We are blessed to have groomed a team of more than 10 DCM mappers, 5 trainers, 50 interRAI assessors and a team of visionary leaders who are strategic and operationally competent to co-lead the Lodge to continue to create many more inspiring stories in the field of dementia care.