Apex Harmony Lodge (AHL) is a 210-bed nursing home focused on providing dedicated care for individuals with dementia. The Organizational Excellence & Governance (OE&G) Manager plays a crucial role in driving strategic initiatives in delivering integrated person-centered and ability care of the persons with dementia. The role focuses on strengthening the organization’s branding, quality management systems, governance and risk management frameworks. The OE&G Manager collaborates with internal and external stakeholders to ensure that AHL upholds the highest standards and remains a trusted leader in dementia care.

Key Responsibilities:

Corporate Communication and Branding

• Implement brand strategy and guidelines to reflect AHL’s vision and mission.
• Nurture relationships with stakeholders including government, partners, volunteers, and sponsors.
• Ensure a positive customer journey of families, caregivers, and all stakeholders.
• Conduct market research & analysis of trends, stakeholder needs, and new opportunities.
• Ensure communication materials, online presence, and physical spaces align with AHL’s brand.

Strategic Planning and Organizational Excellence

• Ensure quality processes stay updated and aligned with company standards.
• Conduct internal audits to ensure compliance and resolve issues promptly.
• Use feedback and data to identify areas for improvement and drive continuous progress.
• Set, monitor, and report on quality goals to support management in decision-making.
• Develop creative and innovative solutions to address complex challenges.

Governance & Risk Management

• Regularly review and update policies to stay aligned with legal requirements.
• Develop strategies to mitigate threats to the organization’s operations, reputation, and finances.
• Establish and Lead Business Continuity Planning to ensure service delivery during disruptions.
• Prepare and present detailed governance and risk management reports for senior leadership.
• Uphold high standards of integrity and professionalism, promoting transparency and accountability.

Environmental, Social, and Governance (ESG) Strategy & Implementation

• Identify opportunities for enhancing environmental impact and community engagement.
• Develop and implement ESG policies that align with AHL’s values and strategic objectives.
• Integrate sustainable practices, including energy efficiency and effective waste management.
• Monitor and report ESG performance to ensure compliance with regulatory standards and frameworks.

Requirements:

• Bachelor's degree in business, Management, Public Administration, or a related field; MBA preferred.
• At least 5 years experience in organizational development, governance, and quality management.
• Strong understanding of legal and regulatory requirements in the social service or non-profit sector.
• Excellent written and verbal communication skills
• Experience in creating reports and presentations for senior leadership.
• Strong ability to engage with a variety of stakeholders and work collaboratively across teams.
• Proven ability to lead, inspire, and mentor teams in a positive work environment.
• Project Management Certification (PMP or equivalent) is a plus.

All applications will be treated in strict confidentiality. We regret that only shortlisted candidates will be notified.