Apex Harmony Lodge (AHL) is a 210-bed nursing home dedicated to Apex Harmony Lodge (AHL) is a 210-bed nursing home dedicated to the care of persons with dementia (PWDs). The Resident Engagement & Volunteer Coordinator plays a pivotal role in enhancing the quality of life for our residents through the design and execution of person-centred, ability-centred care programs while developing and nurturing a vibrant a volunteer community. This role blends creativity, community-building, and operational excellence to ensure that each resident experiences meaningful, joyful interactions in alignment with the AHL’s core values.

Key Responsibilities:

Resident Engagement & Activities Coordination

• Plan and deliver diverse activities suited for residents with varying cognitive and physical abilities.
• Collaborate with clinical service teams to ensure person, and ability centred programs.
• Facilitate and support daily and special activities with energy, creativity, and joy.
• Identify residents who would are disengaged and increase overall participation in activities.
• Strengthen and increase intergeneration bonding programs.
• Maintain an activity calendar, coordinate logistics, track participation, and gather feedback.

Volunteer Recruitment & Management

• Actively engage in networking and outreach to build a strong pipeline of volunteer support.
• Facilitate the onboarding, training, deployment, supervision, and retention of volunteers.
• Create a structured Volunteer Handbook and Standard Operating Guidelines.
• Maintain a central volunteer database, track attendance, contribution hours, and feedback.
• Organize volunteer appreciation programs and recognition efforts.

Digital Engagement & Public Relations Content Creation

• Design outreach, infographics, and video content to promote volunteerism and resident events.
• Share success stories, activity highlights, and community features via various channels.
• Collaborate with other teams to enhance AHL’s digital visibility and engagement footprint.

Administrative & Reporting Support

• Maintain records of resident engagement programs, attendance, and volunteer contributions.
• Support data reporting, program evaluations, and proposal documentation.
• Provide regular updates to reporting officer on activities, challenges and improvement plans.
• Assist in coordination of cross-department activities and festivals/events.

Requirements:

• Diploma/Degree in Social Work, Therapy, Arts, Communications, or related fields.
• Experience in eldercare, dementia care, or social service sector.
• 3-5 years of engagement programming, community outreach, or working with seniors.
• Proficient in Microsoft Office, social media, and design tools (e.g., Canva, basic video editors).
• Strong verbal and written communication skills, confident and empathetic interpersonal skills.
• Strong sense of purpose and passion for enriching PWD’s lives and fostering a caring community.
• Hands-on, joyful and compassionate approach to working with elderly populations
• Detailed-oriented and ability to manage diverse responsibilities, stakeholders and timelines.

All applications will be treated in strict confidentiality. We regret that only shortlisted candidates will be notified.